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XL Cars,

21 Kings Elms,

Barton Stacey,

Winchester,

Hampshire,

SO21 3RG

Telephone

01962 76 10 10



 



Like any business we do have to have some Terms and Conditions which we need to bring to your attention.

    • We are not a 24/7 taxi service and we have no wish to compete with the excellent local taxi companies who do offer this service. All our bookings must be made in advance; preferably a minimum of 24 hours. However, we do advise clients to book our services as early as possible to avoid disappointment at busy times.
    • We cannot guarantee delivering you to your chosen location by a specific time. UK traffic conditions are notoriously unpredictable at any time of the day. However, we are happy to advise you of our recommended journey time and if accepted it is most unlikely that you will be late. We would much rather deliver you early; but the choice is yours.
    • We will do everything possible to get you to your destination on time. Your chauffeur has excellent knowledge of the UK road network and will generally work around any particular traffic bottlenecks using the latest satellite navigation equipment to find alternative routes.
    • We are unable to exceed speed limits in order to make up time. Our priority must be the safety of our clients and other road users together with the protection of our livelihood.
    • Whilst transporting unaccompanied children we will only supply the children with plain bottled water. If you wish them to have other drinks or snacks then you need to provide them yourself. We do not accept responsibilty for any allergic reaction caused by such drinks or snacks. You must also provide us with a contact telephone number for use in emergency and for informing you of the safe delivery of your children.
    • Journeys which require your chauffeur to either commence duty before 0530 or finish duty after 2330 may attract a surcharge of £20.
    • Bank Holiday bookings will attract a surcharge of £20. Special rates my be applied on Christmas Day and New Year's Day.
    • We reserve the right to apply a £100 surcharge in the event that the interior of the vehicle is soiled. This is to cover valeting charges.
    • A booking is confirmed by the payment of a deposit equal to 50% of the quoted fare.
    • Any booking which is cancelled will forfeit the 50% deposit. We strongly advise all clients to ensure that their travel insurance will cover this eventuality. (Exception - see next paragraph)
    • No deposit is necessary nor cancellation fee paid for airport transfers booked by account customers, or regular clients, who book less than 7 days before travel and then have to cancel. This exclusion is to allow for flexibility in business travel arrangements.
    • In the event of a vehicle breakdown, and in order to fulfill our contract with you, we reserve the right to substitute a vehicle or to engage the services of another company.
    • In the unlikely event that we are unable to fufill our contract with you, our liability is limited to a full refund of any advance payment made for that particular journey or service.


VAT

We are registered for VAT and our registration number is GB 181 2801 25

Payments

Account Customers

Account customers will be invoiced immediately following completion of a journey and payment is due by the 28th of the following month.

Non Account customers

We accept most credit and debit cards including American Express. We add a 3% commission charge for the use of cards.

When a booking is made we may require you to pay a deposit of half the quoted price. Should you cancel at anytime this will be forfeited.

In the event that we have requested a deposit then we will charge the remainder immediately following the completion of the job. If any extra charge has been incurred we will notify you before charging. The balance may be paid by credit/debit card or in pounds sterling.

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